Terms of Service

These Terms of Service (“Terms”) apply to your use of https://singletruth.ai/ and to services provided by SingleTruth.ai, unless we agree otherwise in writing.

SingleTruth.ai is providing AI automation, workflow automation, data, analytics, AI consulting, integrations, reporting, and related professional services for business customers.

By using our Website or engaging our services, you agree to these Terms.

1. Business details

Trade name: SingleTruth.ai

Country of establishment: The Netherlands

Email: hello@singletruth.ai

Website: https://singletruth.ai/

Registered with the Dutch Chamber of Commerce under KvK number: 42054237

2. Definitions

“Agreement” means these Terms together with any proposal, statement of work, order form, data processing agreement, or other written agreement between you and SingleTruth.ai.

“Client” means the person or organisation purchasing or using our services.

“Client Data” means data, documents, files, records, prompts, content, system information, or other materials provided by or on behalf of the Client.

“Deliverables” means the specific work products described in a proposal, statement of work, order form, or written agreement.

“Services” means AI automation, workflow automation, data, analytics, consulting, integrations, reporting, support, and related professional services provided by SingleTruth.ai.

3. Business customers

Our services are primarily intended for business customers and professional use.

If mandatory consumer law applies to a specific engagement, those mandatory rights will apply regardless of anything in these Terms.

4. Website use

You may use our Website only for lawful purposes.

You must not:

• misuse, disrupt, or interfere with the Website;
• attempt to gain unauthorised access to systems or data;
• introduce malware, spam, or harmful content;
• scrape, copy, or commercially exploit Website content without permission;
• use the Website in a way that violates applicable law.

5. Service engagements

The specific scope, deliverables, assumptions, timeline, fees, and responsibilities for our services will be set out in a proposal, statement of work, order form, or separate written agreement.

If there is a conflict between these Terms and a signed agreement, the signed agreement will take precedence for that engagement.

6. Client responsibilities

The Client is responsible for:

• providing accurate and complete information;
• giving timely access to relevant systems, tools, people, and data;
• ensuring it has the right to provide Client Data to us;
• ensuring that Client Data is lawful and does not infringe third-party rights;
• reviewing, testing, and approving deliverables before use;
• maintaining appropriate internal controls and backups;
• ensuring that the use of our services complies with applicable laws and internal policies;
• making final decisions based on AI-generated or automation-generated outputs.

7. AI and automation outputs

Our services may involve AI systems, language models, automations, integrations, APIs, and third-party tools.

AI-generated outputs and automated workflows may be incomplete, inaccurate, outdated, biased, or unsuitable for a particular purpose.

The Client is responsible for reviewing and validating outputs before relying on them.

Unless expressly agreed in writing, our services are not intended for:

• medical diagnosis or treatment decisions;
• legal advice or legal decision-making;
• financial or investment advice;
• employment, HR, credit, insurance, housing, or other high-impact decisions about individuals;
• safety-critical systems;
• fully automated decisions that create legal or similarly significant effects for individuals;
• processing special categories of personal data without appropriate safeguards and written agreement.

8. No training on Client Data

Unless expressly agreed in writing, we do not use Client confidential information or Client personal data to train public AI models.

Our default position is that Client Data is used only to provide, maintain, secure, and support the agreed services.

9. Third-party services

Our services may rely on third-party tools, platforms, APIs, AI providers, hosting providers, automation tools, analytics tools, or integration providers.

We are not responsible for third-party services, their availability, security, pricing, changes, outages, or terms, except where expressly agreed in writing.

The Client is responsible for maintaining any third-party accounts, licences, subscriptions, or permissions required for the project, unless agreed otherwise.

10. Data protection

Where we process personal data on behalf of the Client, the parties will enter into a data processing agreement or equivalent GDPR terms where required.

The Client is responsible for ensuring that personal data provided to us has been collected and shared lawfully.

We will process personal data according to our Privacy Policy, the applicable agreement, and any relevant data processing agreement.

11. Confidentiality

Both parties may receive confidential information.

Each party agrees to protect the other party’s confidential information using reasonable care and to use it only for the purposes of the Agreement.

Confidential information may be disclosed only to people or providers who need to know it for the Agreement and who are bound by appropriate confidentiality obligations.

This obligation does not apply to information that is publicly available, already lawfully known, independently developed, or required to be disclosed by law.

12. Intellectual property

Each party retains ownership of its pre-existing intellectual property, materials, data, tools, templates, methods, code, know-how, and documentation.

The Client retains ownership of Client Data.

Unless agreed otherwise in writing:

• upon full payment of all applicable fees, the Client receives ownership of final bespoke deliverables specifically created for the Client;
• SingleTruth.ai retains ownership of pre-existing materials, reusable components, templates, frameworks, prompts, scripts, connectors, know-how, general methods, and background technology;
• where our retained materials are necessary to use the deliverables, we grant the Client a non-exclusive, non-transferable licence to use those materials for the Client’s internal business purposes.

13. Fees and payment

Fees, expenses, payment terms, taxes, and invoicing arrangements will be set out in the applicable proposal, statement of work, order form, or agreement.

Unless stated otherwise, invoices are due within 30 calendar days from the invoice date.

Late payment may result in suspension of work, interest, recovery costs, or withholding of deliverables where permitted by law.

14. Changes in scope

Changes to scope, assumptions, timelines, systems, integrations, deliverables, or client requirements may require a written change request and may affect fees and delivery dates.

15. Acceptance of deliverables

Where acceptance criteria are agreed, the Client must review deliverables within the agreed review period.

If the Client does not notify us of a material issue within that period, the deliverables may be considered accepted.

Issues caused by changes in third-party systems, Client Data, client instructions, or unauthorised modifications are not considered defects unless agreed otherwise.

16. Warranties

We will provide services with reasonable skill and care.

However, we do not guarantee that:

• the Website or services will be uninterrupted or error-free;
• AI outputs will always be accurate, complete, or suitable;
• automations will work indefinitely with third-party systems;
• integrations will remain compatible with future third-party changes;
• specific commercial, financial, operational, or compliance results will be achieved.

Except as expressly stated in these Terms or a written agreement, the Website, services, and deliverables are provided “as is” and “as available” to the maximum extent permitted by law.

17. Limitation of liability

To the maximum extent permitted by applicable law, SingleTruth.ai is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunity, goodwill, data, anticipated savings, or reputation.

To the maximum extent permitted by applicable law, our total liability arising out of or in connection with an Agreement is limited to the fees paid by the Client for the relevant services during the 3 months before the event giving rise to the claim.

Nothing in these Terms limits liability where liability cannot legally be limited.

18. Indemnity

The Client agrees to indemnify and hold SingleTruth.ai harmless from third-party claims arising from:

• Client Data;
• client instructions;
• unlawful use of the services;
• breach of these Terms;
• violation of third-party rights;
• use of deliverables without proper review, testing, or approval.

19. Suspension and termination

We may suspend or terminate services if:

• the Client fails to pay on time;
• the Client breaches these Terms or another agreement;
• continued work creates a legal, security, privacy, or operational risk;
• required third-party services become unavailable;
• the Client uses the services unlawfully or abusively.

Either party may terminate an engagement according to the applicable proposal, statement of work, or agreement.

Upon termination, the Client must pay all fees due for work performed up to the termination date.

20. Publicity

We may identify the Client as a customer or use the Client’s name or logo only with prior permission, unless already publicly agreed or stated in a written agreement.

21. Force majeure

We are not liable for delay or failure to perform caused by circumstances beyond our reasonable control, including outages, third-party service failures, cyber incidents, strikes, natural events, government actions, internet failures, or other events outside our control.

22. Governing law

These Terms are governed by the laws of the Netherlands.

Any disputes shall be submitted to the competent courts in the Netherlands, unless mandatory law provides otherwise.

23. Contact

For questions about these Terms, contact:

SingleTruth.ai

Email: hello@singletruth.ai

Website: https://singletruth.ai/